Virtual assistant ‘NHS ask’ App proves to be successful!

12th April 2018

A year after NHS services across the West Midlands began trialing a virtual health assistant app, an alliance of CCGs has said it has seen positive results.

Since April 2017, roughly 4.5 million people living in the west midlands were given access the Ask NHS app.

The app uses an evidence driven system based on statistical analysis to help guide self-assessment of acute symptoms and direct patients to the most appropriate services.

This means patients can Check symptoms on the app’s symptom checker, delivered by voice through the app’s virtual health assistant, or via the app’s text mode Chabot

They can Book GP appointments, where available. Patients are given a choice of available appointment times and can book or cancel appointments directly from the app and Find local NHS services using the NHS Directory of Service (DoS)

Since the app was launched, the alliance has said 63% of the completed Ask NHS symptom checker outcomes led to a recommendation to contact 111, 14% to schedule a GP appointment, 12% to follow self-care advice and 12% to call 999.

The app is integrated with NHS 111, EMIS and NHS Choices, as well as being NHS Spine compliant. It uses Sensely’s learning engine and Advanced’s Clinical Decision Support (CDS) technology.